Privacy policy.

Privacy Policy – ReConcierge

Effective Date: November 2025

1. Introduction

Welcome to ReConcierge (“we,” “our,” or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your data when you visit our website, use our concierge services, or make purchases through our online platform.

Our services operate in Europe, the United States, Israel, and the United Arab Emirates (UAE). Accordingly, we comply with applicable privacy laws, including:

  • The EU General Data Protection Regulation (GDPR),

  • The UK GDPR,

  • The California Consumer Privacy Act (CCPA),

  • The Israeli Privacy Protection Regulations, and

  • Applicable privacy and data protection laws in the UAE.

By using our website or services, you agree to this Privacy Policy.

2. Information We Collect

We collect both personal and non-personal information to provide and improve our services.

2.1. Information You Provide

When you contact us, register, or make a purchase, you may provide:

  • Personal Identification Information: Name, address, email, phone number, nationality, and date of birth.

  • Payment Information: Credit/debit card details, billing address, and transaction history.

  • Account Information: Username, password, and account preferences.

  • Travel and Service Preferences: Information regarding your travel plans, personal assistance needs, or lifestyle requests.

  • Communication Data: Messages, inquiries, and feedback you send us.

2.2. Automatically Collected Information

When you browse our website, we may automatically collect:

  • Device Information: IP address, browser type, operating system, and device identifiers.

  • Usage Data: Pages visited, time spent on pages, referral URLs, and actions taken on the site.

  • Cookies and Tracking Technologies: To enhance user experience, measure traffic, and improve performance (see Section 8).

2.3. Third-Party Data

We may receive information about you from:

  • Our partners (e.g., travel agencies, luxury providers, or affiliates).

  • Publicly available sources or databases.

3. How We Use Your Information

We use your personal information for the following purposes:

  • To provide and manage concierge and luxury lifestyle services.

  • To process payments and complete transactions.

  • To personalize user experience and offer tailored recommendations.

  • To communicate with you regarding inquiries, bookings, or account-related matters.

  • To send marketing and promotional communications (only with your consent).

  • To improve our website, products, and customer support.

  • To comply with legal obligations and prevent fraud or misuse.

4. Legal Basis for Processing (GDPR Compliance)

For users in the European Economic Area (EEA) or the UK, we process your information under one or more of the following lawful bases:

  • Consent: When you voluntarily provide data or agree to marketing communications.

  • Contractual Necessity: To fulfill a contract or provide requested services.

  • Legal Obligation: To comply with regulatory or tax requirements.

  • Legitimate Interests: For service improvement, analytics, and fraud prevention, provided your rights are not overridden.

5. Data Sharing and Disclosure

We may share your personal data with:

  • Trusted Service Providers: Payment processors, travel agents, security and logistics partners.

  • Business Partners: Luxury brands, transport companies, or hospitality partners involved in delivering services.

  • Legal Authorities: When required by law or to protect our rights and property.

  • Corporate Transactions: In case of a merger, acquisition, or asset sale, your data may be transferred accordingly.

We ensure that all third parties comply with strict confidentiality and data protection obligations.

6. International Data Transfers

Since ReConcierge operates in multiple regions, your data may be transferred and stored outside your home country.
We take appropriate safeguards, including:

  • Standard Contractual Clauses (SCCs) for transfers from the EEA/UK,

  • Data processing agreements with all third-party providers, and

  • Compliance with applicable data protection frameworks in Israel and the UAE.

7. Data Retention

We retain personal information only as long as necessary for:

  • Providing services and completing transactions,

  • Legal, tax, or accounting requirements, and

  • Security and fraud prevention.

Once data is no longer needed, it will be securely deleted or anonymized.

8. Cookies and Tracking Technologies

We use cookies, pixels, and analytics tools (such as Google Analytics) to:

  • Improve website functionality and user experience,

  • Understand user behavior and preferences, and

  • Offer personalized recommendations.

You can manage or disable cookies in your browser settings.

9. Your Rights

Depending on your location, you may have the following rights:

For EU/EEA and UK Users (GDPR):

  • Right to access and obtain a copy of your data.

  • Right to rectification or deletion (“right to be forgotten”).

  • Right to restrict or object to processing.

  • Right to data portability.

  • Right to withdraw consent at any time.

For California Residents (CCPA):

  • Right to know what personal data is collected.

  • Right to request deletion of data.

  • Right to opt out of data sales (we do not sell data).

For Israeli and UAE Users:

You have the right to review, update, and delete your data in accordance with local privacy laws.

To exercise any of these rights, please contact us at:
📧 privacy@reconcierge.com

10. Data Security

We employ advanced administrative, technical, and physical safeguards to protect your data, including:

  • SSL encryption,

  • Secure payment gateways,

  • Limited employee access to data, and

  • Continuous system monitoring.

However, no transmission method is 100% secure; we cannot guarantee absolute protection.

11. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors. If you believe a child has provided personal data, please contact us immediately.

12. Marketing Communications

With your consent, we may send you updates, offers, and newsletters. You may unsubscribe at any time by clicking the “unsubscribe” link or contacting us.

13. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with a revised “Effective Date”. Please review it regularly.

14. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact:

ReConcierge Privacy Office
📧 Email: privacy@reconcierge.com
🌐 Website: www.reconcierge.online
📍 Registered Address: